As part of our commitment of providing the best service for our costumers, we are ready to resolve any issues you encounter and open for any of your suggestions.

To get in touch with us, please contact our costumer care with these 5 following steps:
  1. Fill in the Complaint/Suggestion form below.
  2. Call us at (021) 250-6337 Ext. 1200
  3. Send an email to
  4.  Send a letter to
    Gd. Sona Topas Lt. 11, JL. Jend. Sudirman kav. 26, Jakarta 12920.
    Up. Relation Officer
  5.  Speak directly to our Relationship Officer
    (If we receive a verbal complaint and we find it to be significant, we will
    encourage you to form a written request.)
All personal information will be kept strictly is CONFIDENTIAL. Your complaint will be processed in 5 (five) working days. We will inform you of the in writing within and will take 20 (twenty) working days.
Operating Hours Monday – Friday (08.00-17.00)

Online Complaint / Feedback Form​

Please complete the form below to let us process your complaint. Please contact us if you find any trouble completing the form.

Customer Report

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