I didn’t receive the OTP code?

Make sure that the telephone number registered in your KGI Sekuritas account is still active and can receive SMS. If the number is no longer active or cannot receive SMS, You need to update your telephone number in your KGI Sekuritas account. If the telephone number registered to your KGI Sekuritas account is still active and you can received an SMS, you can try the following steps to solve the problem the:

  1. Check if there is a problem with the internet network that you are using. Make sure the internet network that you use is stable and strong enough to receive SMS or e-mail.
  2. Check if there is a problem with the phone or email address you are using. Make sure the cellphone or email address you are using is still active and can receive SMS or e-mail.
  3. Check if there is a problem with the KGI Sekuritas system. If you’re having trouble To receive the OTP code, you can contact KGI Sekuritas’ customer service via email, telephone or chat (WA) available on the official KGI Sekuritas website ask about the problem.
  4. Try sending the OTP code request again. If the OTP code is still not received, please contact KGI Sekuritas customer service via email, telephone, or chat available on our site.